Frequently Asked Questions
Everything you need to know about Shield Labs high-performance skincare.
Are Shield Labs products tested on animals?
No, we are proudly 100% cruelty-free. None of our formulations or ingredients are tested on animals at any stage of the production process.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days. Expedited shipping options are available at checkout for those who need their skincare essentials sooner.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product for a full refund, even if it has been opened.
Are your products safe for sensitive skin?
Yes, our formulas are dermatologist-tested and designed with sensitive skin in mind, utilizing clean ingredients that provide protection without irritation.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay.
How should I store my Shield Labs serums?
To maintain maximum potency, we recommend storing your products in a cool, dry place away from direct sunlight and extreme temperature fluctuations.